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Should you feel you have a gambling problem and require a short or long term restriction, we offer a Self—Exclusion option.
Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.
In order to initiate a Self-Exclusion period because of a gambling problem, please contact our casino support team to discuss the available responsible gambling options and to decide which would best suit your needs.
This must be sent from the email address registered on the Casino Account. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent from the casino back to the email address registered on the casino account.
Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts.
Doing so will assist to maximise the effectiveness of your exclusion. We cannot be held responsible for gambling activity on accounts if you attempt to circumvent our systems.
Casino play at Captain Cooks Casino is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater.
Minors may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.
We reserve the right to request proof of age at any stage in order to ensure the prohibition of play by minors.
Captain Cooks Casino is committed to protecting and respecting your personal information. Please read this policy carefully to understand how we will treat your personal data.
As part of the registration process and use of the casino software, we may collect personal data that includes but is not limited to:.
Where necessary and not detrimental to your freedoms and rights, we may also collect personal information from publicly available sources such as the internet, broadcast media and reference agencies.
We use personal information such as your name, email address, phone number, information about your device to set up and administer your account, provide technical and customer support, verify your identity, process payment information and send important account and service information pursuant to our terms and conditions.
We process your personal information to verify your age and accuracy of your registration details, including disclosure of such information to third parties e.
This is required for the purpose of complying with our legal obligations. We may also use personal information to assist us in developing new and improved services, based on customer preferences, our analysis of patterns or usage.
This processing is necessary for the purpose of our legitimate interests in delivering relevant content to improve your experience.
We process personal data to deliver marketing communications across various mediums electronic or otherwise for the purposes of our legitimate interests.
We may do this during the period of your relationship with us and unless instructed otherwise by you, for a reasonable period of time after the relationship has ended.
Marketing materials will include instructions on how to opt out of receiving future communications. You can also manage your information and update your marketing preferences at any time by contacting The Casino Support Centre.
Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Also note that even if you opt out of receiving marketing emails, we may still be required to send you important information related to your accounts.
Regulatory and legal obligations: We may be required to use personal information for crime and fraud prevention and compliance with relevant regulatory obligations.
We may also use personal information to respond to regulatory agencies and other public or government authorities. Profiling or other automated individual decision making: In accordance with our legitimate interests, we may perform automated decision making or profiling to better understand your interests and preferences.
The profiling may be based upon your location data, age, gameplay and other personal data. Please note, you do have certain rights in respect of automated decision making and profiling, where that decision may have a legal effect on you.
Please see below the section on "Your rights" for more information about your rights. We may be required to use and retain personal information for; risk management, to protect our rights, or property, or those of other parties in accordance with our legitimate interests.
We may share some of your personal information with, or obtain personal data from the following categories of third parties:.
We may, from time to time, retain trusted third parties, to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, and data analysis.
As part of our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held about our customers will be one of the transferred assets.
Captain Cooks Casino take nothing for granted and operate a potentially lucrative loyalty program where a player can collect points across all casinos in the Casino Rewards group to entice players back for more.
There are regular promotions too, usually in the form of cash bonuses but often more creative. They run regular tournaments in addition to these, all of which can be found in the Games View tab of the casino.
Customer Service will answer any questions you have on these points or others. The Captain Cooks Casino support team have an excellent reputation.
Getting down to more practical matters, the mobile casino is compatible with iPhone, iPads and Android smartphones and tablets.
MicroGaming is mobile gaming frontrunners so players get a great selection of slots, table games and poker. Live chat is available in the mobile casino so that gets another thumbs-up from us.
Captain Cooks Casino has come up with a simple, easy-to-use mobile casino that works really well. We started with a bit of a negative with our download-only gripes.
But you know what? Captain Cooks Casino has won us over. The website looks dated and incorporates some cheesy marketing grinning players s holding big cheques of substantial real money wins and a dated look.
Some other Captain Cooks Casino reviews on other sites seem not to be able to look past the aesthetics.
Our first look at the downloaded casino did little to shift our opinion initially. Casino Rewards have even taken steps to tone down the email marketing.
Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Available on both the desktop and mobile versions of the casino, you can play this popular game anywhere, anytime.
It is a very easy game to play and if you know the basic poker hands, then you will catch on to right away. It is played with a standard deck of 52 cards with no jokers or wild cards, and the simple concept is to win with any hand higher than a jack-high.
You can easily control the wagering process by using the plus and minus buttons to adjust your bet. Designed by Microgaming, Jacks or Better is simple enough for beginners to understand and play, while its cool twists and high payout percentages satisfy veteran players too.
We would recommend you brush up on the simple rules of Jacks or Better Poker before playing so you put the odds on your side.
Poker fans everywhere can enjoy this simple yet stylish poker game. Captain Cooks Casino offers a wide variety of deposit and withdrawal options.
The casino has been certified compliant by eCogra, so our players can play in confidence knowing their information is safe. You can redeem your points in your account to play on any of the games.
You can also sign up for our weekly promotions to receive more bonuses on an ongoing basis. We will also notify you about newly released games so that you can log in and start playing them as soon as they go live at the casino.
Keep playing to climb the VIP status ladder. There are five different status levels, with each offering more VIP privileges such as bigger bonuses and gifts, tailored offers, larger VIP Lucky Jackpots, and access to new hot games!